100 Hotel Terminologies
List
of 100 Selected Hotel & Restaurant Terminologies that covers different
parts and segments of a hotel or restaurant. This is part 1. More Hotel &
Restaurant Terminologies will be provided.
1.
Account:
a document in which all charges and payments of a guest /customer are recorded
in the folio.
2.
Accommodation:
stay arrangement in the hotel room.
3.
Accompaniments:
Foods that complement main dish or drinks.
4.
Allowance:
the amount of money that hotel pays to the crews on behalf of the respective
airline for expense during their stay in the hotel.
5.
Amendment:
changes that place out of the original arrangement.
6.
Arrival:
the time when a guest arrives in the hotel and gets registration to check in
the hotel.
7.
Advance
deposit: a paid amount by a guest prior to any charges against the guest
account as a guarantee of final payment.
8.
Authorization
code/approval code: a code number given by a credit card authority for
acceptance of a certain amount against credit card.
9.
Affiliate:
a property that is related to another property by contract.
10. Allotment: a room or some room which
are set aside for guest arrival as per reservation.
11. Average room rate: a rate which is
determined by dividing the total room charge, amount by the total occupied
rooms.
12. A la cartelist is the name of a menu
by guest can chose whatever dish he/she may desire to have. Each dish is priced
individually.
13. Booking: reservation.
14. Block: reserve.
15. Bell boy: porter who handles guest
luggage.
16. Bell desk: station of the bell boys
and bell captain
17. Luggage tag: a document which is
issued to affix with luggage or identification.
18. Back office: departments not located
in the guest area.
19. Brochure: a pamphlet in a form of
booklet.
20. Bulletin: a brief, periodically
issued like a small magazine.
21. Cancellation: a party withdraws a
room reservation.
22. Charge: a bill settlement done on a
credit.
23. Check: guest charge voucher.
24. Check in: arrival of guest who has
registered to stay in a hotel room.
25. Check out; departure of guest from
hotel after settlement of his/her bill.
26. City ledger: all outside
clients/customer accounts, maintained in credit department on credit t basis.
27. Credit: accounts yet to be paid by
customer in favor of hotel.
28. Credit Card: A credit is plastic
card issued by a finance establishment to a person to enable him to buy
or to settle any bill by signing an imprinted card sales slip on the basis of
“pay later “upon producing the sales slip to the cretin card issuing company by
the seller.
29. Coffee shop: restaurant where light
pre plated meals are served on a la crate menu.
30. Clearance: when a room is prepared
by housekeeping for sale or when a guest’s hotel bill is paid, the cashier
gives clearance to bell for luggage movement.
31. Commission: amount payable to travel
agents for giving reservation and also the amount payable to credit card
Company for settlement by credit card.
32. Close: the end of a shit or business
day, by preparing all kinds of document.
33. Complementary: a service that is
provided without any charger.
34. Confirm: make sure of any activity.
35. Cruet Set: Dispensers for salt and
pepper.
36. Double occupancy: one room occupied
by two people.
37. Deluxe: the high level of elegancy
and service.
38. Deposit: amount of payment made by
guest upon arrival to guarantee the final payment.
39. Departure: when a guest leaves the
hotel after paying his/her bill.
40. Discrepancy: the tagging which does
not tally with other tagging
41. Discount: percentage of monetary
benefit given on actual price.
42. Double room: a room with large sized
bed or two separates bed.
43. Down grade: change of room class to lower
rate and class.
44. Debit: a change made on guest
account.
45. Extra bed: an additional bed given
to the normal arrangement of a room.
46. Early Arrival: A guest who arrives
earlier than to a scheduled date.
47. Forecast: A pre estimated exception
of room sale on coming month based on past and present data.
48. Free sale: Available rooms prepared
by housekeeping for sale.
49. Floor Limit: a set credit limit
given by Credit Card Company or by hotel authority to guests.
50. Folio: A document in which guest
account is maintained.
51. Forfeit: When a deposit cannot be
withdrawn due to no-show of guest.
52. Family plan: It is a special rate
given for a family accommodation.
53. Garnish: Food items that are used to
decorate and flavor food and drinks.
54. Guest history card: A guest
maintained in a card, who stayed before in the hotel.
55. Group Rate: A special rate given for
multiple occupancy.
56. Guide: A person who accompanies
guests for sightseeing.
57. Guest ledger: Account of all guests
where all charge and payments are made.
58. Hotelier: A person who is a hotel
expert in maintaining the overall operation of a hotel.
59. Hospitality: Accommodation, food,
beverage and other entertainment facilities provided to travelers/guests.
60. Health Club: provides gymnasium,
sauna, message, stem bah and sport facilities.
61. Housekeeping: a department of hotel
responsible for cleanliness, maintenance and make up of rooms and the entire
house.
62. House count: Number of guest staying
in the hotel.
63. Mini Bar: Refrigerated collection of
liquor in guest room for sale.
64. Mist-en-place: Preparation of place
before starting operation.
65. Mist-en-scene: Preparing the
environment of a restaurant.
66. Lost and found: It is a term used in
hotel when any article temporarily misplaced or lost by guest but later by
hotel staff. Normally housekeeping keeps record and item in a systematic order
to be delivered upon guests query.
67. Log book: A registered book
maintained to note down all kinds of incidents and happenings.
68. Maitre‘d: Headwaiter or A person who
in-charge/head of all table.
69. Master Key: A key that can open all
the locks of the hotel.
70. Massage: Rubbing of the body for
comfort.
71. Night auditor: A title of front
office staff who works at night sift and responsible for reconciliation of all
the day nonrevenue earning documents, and for final recapitulation/master
summery of the whole day earnings and transactions.
72. No show: a guest who has confirmed
reservation but not arrived.
73. Occupancy: The number of rooms in
percentage occupied by guest.
74. Out of order: A room which is not
sellable due maintenance work or repair work.
75. Package: A combination of service
provided to a guest at a certain rate.
76. Pre-assign: assignment of rooms
before guest arrival.
77. Per-registration: Registration
formalities before guest arrival.
78. Pax: Person.
79. Paging: Search of guest by
displaying guests name in paging board.
80. Portion: The quantity of food served
at a time and at a price.
81. Quote: A certain rate mentioned to
customer for certain services.
82. Registration: Formalities maintained
upon guest arrival.
83. Rooms rack: A rack maintained at
reception serially for operational convenience.
84. Rate: Price of room use.
85. Resident: A person who is staying in
the hotel.
86. Room status: present condition of rooms that shows vacant, occupied,
dirty, ready for sale or out of order. Learn Different Room Status Terminology.
87. Sauté: A frying method.
88. Single Room: room with one bed.
89. Sold out: Rooms that have been sold.
90. Sauna bath: A system of cleaning
one’s body by dry heat.
91. Suite: Two rooms inter-connected,
one bed room and the other one is living/sitting room.
92. Travel agent: A company that
coordinates travel arrangement.
93. Time punch/stamp: it is a time
record that is punched or stamped in any document by one kind of machine.
94. Tariff: The published rate of rooms.
95. Valet: laundry attendant who
receives and delivers guest’s laundry.
96. VIPs: very important person.
97. VIPs amenities: any complementary
special services provided to a VIPs guest.
98. Upgrade voucher: change o room
status to a higher rate/class. A document of guest charge for services
rendered.
99. Wakeup call: a telephone call given
to sleeping guest to wake him up.
100. Walk in: a guest arrives in hotel without
reservation.
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