How to Take Guest Orders
in Restaurants
Taking
an order is a very skillful art which reflects efficiency and standard of both
waiter and the establishment. Every Food & Beverage Service staff should
have good command over order taking skill to ensure that each guest gets proper
food he ordered and importantly in right sequence.
Here are some food & beverage order taking tips:
1.
First
give time to guests after his arrival to feel comfortable with the environment.
2.
After
the guest is seated and feel comfortable then present the menu and stand away
to give guests some time to decide what to order. Remember don’t be hurry. Give
proper time to the guest. Try to evaluate guest and understand when reaches to
decision to order.
3.
When
you feel to that the guest wants to order then approach toward him and
courteously ask this way “May I take your order sir” or “Would you like to
order now?”
4.
Before
taking order first ensures that you are fully ready. You have to have a
notepad, a pencil or a pen and an eraser to take notes.
5.
Although
ordering depends on guest but try to maintain sequence that means first
convince the guest to give beverage order and then food.
6.
Don’t
lean too close to the guest and especially the host is a lady guest and also
don’t keep one hand in your back. Just be smart, stand straight to the left
side of the guest and bend slightly forward to guest.
7.
Always
focus on what guest order. It will make guest insulted if he has to repeat his
order again or again or if your attitude shows that you are not concentrating
to him fully.
8.
It
is must for a waiter or server to have full command on the menu items. Guest
may ask different types of questions. So be prepared for that. You should know
what are the ingredients of the foods you are offering, what is the special
food of the day, which food is not suitable for vegetarians or different
religious people etc.
9.
Many
times it may be happened that guest are uncertain what to order. In that case
it is your time to show some expertise. You can give him some options to choose
by asking this way “Do you like to have smoked English ham or roast beef with
gravy ” or “May I suggest you to have any Indian dishes ”
10. It is very important to keep sequence
while you present food. In your notepad you have to write down both the
sequence of the food and the person who order. Generally it is done by
clockwise direction. First take order from host and then start following to his
right and give an identification number to each guest. Another way is to give
number to the person who is sitting nearer to the service door. You should plan
some coding method by your own so that you can easily understand who order
which food. As a professional server you should not ask that “who order xyz ”
or it will look worse if you place wrong food in front of wrong guest.
11. Generally guest order appetizer,
then beverages then main courses and at last some dessert items. So if guest
order haphazardly, it is your duty to serve food according to the sequence.
12. Give proper time to guests to enjoy
their beverage items. If the glass gets empty then you can graciously ask him
whether he wants replenishment or not by saying this way “Would you like to
replenish your glass, sir?”
13. If the guest is in hurry and seek
your assistance then suggest him some “Ready to serve” food items rather
“Cooked to order” items.
14. Suggestive selling is a good skill
of a waiter but if your guest is a couple or student then it is advisable not
to suggest hugely expensive foods. You have to keep increasing your sells but
also remember not to lead your guest in an embracing situating. This may hamper
repeat guest.
15. Repeat the food items guest orders
and ask him whether he want to have anything else or not.
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