Remember while Referring
Problems to Superior
Dear
Team, today, in this Training
I want to draw your attention to a very important topic. Today
we will learn some key points which we must remember while referring any
problem to our superior. As a hotelier you should ensure these basic points
while taking any problem to your boss:
- Make sure that you inform him all facts and information
that the guest has confirmed.
- You should Know exactly what the guest expect from you.
- Give your superior an account of your conversation with
the guest. Do not exaggerate to make yourself look efficient.
Stick to the facts. Do not hide anything.
- Tell your superior about any promises you have made to
the guest. This is very important. Even do remember this point when
another colleague comes to take your place in his own shift.
- Know at this point if your superior is going to handle
the situation or if you will keep on working on the problem itself.
Dear
Hoteliers, Do remember, it is not always in your best interest nor the guest’s
to “pass the buck” to a person of higher authority. You should try to
solve the problem on your own. If your guest insists or dissatisfied,
then seek further assistance.
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