How to Settle Guest Bill in Restaurant
After finishing meal guest calls for bill. Generally at
first captain or head waiter takes order and so after finishing meal they take
and settle bills. In many restaurants general waiter settle bills. Here are some
guideline on settling guest’s bill properly in restaurant.
Basic Steps:
- Guest calls for bill
- Waiter goes to the cashier and instructs him to total
the check by the table number.
- Cashier calculate and totals the guest check including
service charge and hands the check to the waiter.
- Waiter double checks the bill and places it in the
check folder.
- Waiter approaches the table and stands straight to the
right of the guest and presents the bill in the folder.
- Waiter waits for the guest to examine the guest check.
When Guest Pay in Cash:
Verify the cash tendered by the guest.
- Waiter takes bill and cash to the cashier.
- Cashier returns any change due (to the guest) with the
receipt to the waiter.
- Waiter verifies the change returned by the cashier.
- Waiter gets authorized signature form Manager or his
assistant (If applicable)
- Waiter returns change, receipt to the guest.
When Guest Pay by Credit Card:
- Request the guest to sign to the check and obtains the
credit card.
- Waiter takes credit card and signed check to the
cashier.
- Cashier checks the credit card for expiration date.
- Cashier obtains approval code.
- Cashier imprints credit card on respective voucher and
the guest check.
- Cashier lists the amount on the guest check on the
credit card voucher and also the guest check number.
- Cashier returns guest check, credit card and voucher to
the waiter.
- Waiter presents guest check, credit card and voucher to
the guest, requesting his signature on the credit card voucher.
- Waiter discreetly checks the checks the guest’s signature
against the signature on the back of the credit card.
- Waiter returns the credit card to the guest.
- Waiter gives the guest copy of the signed credit card
voucher to the guest.
When Guest want to charge to guest room :
- If guest wants to pay with his room charge, then
politely requests the guest to write the room number and name in the apace
provided on the check.
- Request the guest to sign the check on the line
provided.
- Verify the check of its legibility and returns the
check to the cashier.
- Obtain verification of guest’s name and room number by
requesting the guest for his/her room key and checks it with cashier
against house list.
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