Real Life Courtesy Training for Waiters
Dear
Colleges, this is a Training. is about Courtesy. It
is the hallmark of a good waiter to be courteous on all occasions not only
towards guests but also towards his colleagues and other people working in the
same unit .Courtesy should be inherent in his nature and a sign of his desire
to please those with whom he comes into contact. His manner should not be just
a part of the “technique” of the restaurant. The advantages and necessity of
being courteous should be emphasized as it not only smoothens operations but
also ensures better ties.
Courtesy Training for Waiters:
- After a waiter has served
breakfast and a guest is leaving, he should say “ Thank you, have a
pleasant day” It should be said with utmost sincerity.
- When approaching a guest use
the word ‘assist’, e.g. “May I assist you “ or “ May I be of assistance”.
- When guests are leaving after
lunch or dinner or even if they have just stopped in for a cup of coffee
or a drink, say “Thank you. I hope every thing was all right. Do come
again, or “ It’s been a pleasure serving you. Please come again soon.”
- Always present the check
without delay. Keep it at the side station when the guests are nearing the
end of their meal.
- While taking an order the
waiter should approach the guest from the left and place the menu in front
of him and inquire, “ May I have your order, Sir/Madam ?” Wait patiently
facing the guest until after any necessary advice asked has been given,
and the order is complete. Give the guest enough time to decide what he
wants and do not rush him.
- Guests should never get the
feeling that they are being hustled. It is really proper to let them
finish their drink before asking for their food order. In the evening
this holds true. At noon a lot of people are on a tight schedule so the
lunch- time menu should be presented as soon as the guest is seated.
Before taking the food order the waiter should ask whether they would like
a should take the food order and serve it as soon as it is ready. If the
answer is “yes”, the drink is placed on the table the waiter should ask,
“Would you like to order now or shall I come back later?” If the answer is
“later” the waiter the guest is finishing his drink. If the guest orders
right away, the food should be brought as soon as it is ready to serve,
even if the guest has not finished his drink. Drink “May we bring you a
drink before lunch?” If the answer is “No” he should take the food order
and serve it as soon as it is ready. If the answer is “yes”, the drink is
placed on the table the waiter should ask, “Would you like to order now or
shall I come back later?” If the answer is “later” the waiter the guest is
finishing his drink. If the guest orders right away, the food should be
brought as soon as it is ready to serve, even if the guest has not
finished his drink.
- If a guest says his food or
drink isn’t right, the waiter should not tell him so, even if he is sure
that the guest is wrong. The waiter should tell him “I am sorry. Please
let me bring you another or may I bring you another or may I bring you
something else?” The waiter should take the order back to the kitchen and
tell the chief to replace it. If he has any trouble, he should tell the
manager.
- In case there are restaurants
having bar counters or bars in the immediate neighborhood of the
restaurant, guests who cannot be seated in the restaurant should be asked
if they wish to wait in the bar until a table is available. If possible
the supervisor should accompany the guest to the other facility to make
sure that they will be taken care of properly.
- In case a waiter is busy and
cannot attend to a guest at once, he should inform him that he will attend
to him immediately or in a moment.
- If the waiter knows the guest’s
name it is advisable to address him by his name as this shown that the
guest is getting personalized service.
- A guest may become impatient if
he cannot catch the waiter’s eye. The waiter should never ignore guests or
just pass them by, because they are not on his station. He should stop and
acknowledge the call, by saying politely, “I will send your station
waiter, sir “.
- When two tables are occupied
approximately at the same time, the waiter must take the order of the
first party, first.
- Each guest entering the
restaurant must be received at the door by the hostess or the supervisor
in a cordial and pleasant manner and be conducted to a seat. Chair should
be held for the convenience of all lady guests, and gentlemen if possible.
- Guests must be asked prior to
seating whether the table, which they have been allotted, is agreeable to
them.
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